Emrila Company – Cancellation and Refund Policy

Cancellation Policy:

Order Cancellation by Customer:
– Customers may cancel their order within 24hrs of placing it, provided the order has not been processed for shipping.
– To cancel an order, please look on your order section and cancel it or contact our customer service at emrilaindia@gmail.com with your order number and relevant details.

Order Cancellation by Emrila Company:
– Emrila Company reserves the right to cancel any order for reasons including, but not relimited to, unavailability of products, errors in pricing or product information, or suspected fraudulent activity.
– If Emrila Company cancels an order, customers will be notified, and a full refund will be issued.

Refund Policy:

Refund Eligibility:
– Refunds will be issued for eligible cancellations or returned products in accordance with this policy.
– To be eligible for a refund, items must be unused, in their original condition, and with all tags attached.

Refund Process:
– Refunds will be processed to the original payment method used for the purchase.
– Once the returned items are received and inspected, customers will be notified of the approval or rejection of the refund.

Refund Timeframe:
– Refunds are typically processed within 5-7 working days from the date of approval.

– The time it takes for the refund to reflect in the customer’s account may vary depending on the payment method and financial institution.

Non-Refundable Items:
– Certain items, such as personalized, custom-made jackets or any damages with the jackets by customers may be non-refundable. This will be clearly communicated at the time of purchase.

Return Shipping:
– Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Emrila Company.

Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us within 1day of receiving the product. We will provide instructions for returning the item and issue a refund or replacement.

Contact Information:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer service at emrilaindia@gmail.com.